Refund Policy

Last updated: 2 July 2026

This Refund Policy describes the conditions under which sums paid in respect of a subscription to the ThumbLead service (accessible at https://thumblead.com) may or may not be refunded. It supplements the General Terms and Conditions of Sale and Use (GTC/TOU) as well as ThumbLead's Privacy Policy, with which it forms an indivisible contractual whole.

Service publisher: Enzo Violante, SIRET 948 968 318 000 14, whose registered office is located at 6 rue Émile Barthe, 34500 Béziers, France (hereinafter "the Publisher").

Contact: contact@thumblead.com.

Article 1 — Purpose and scope

1.1. The purpose of this Policy is to define the rules applicable to refund requests relating to paid subscriptions to the ThumbLead service (Pro and Max plans, billed monthly or annually).

1.2. As the Free plan (€0) does not give rise to any payment, it falls outside the scope of this Policy.

1.3. This Policy applies to any user who subscribes to a paid subscription, whether acting as a professional or, where applicable, as a consumer within the meaning of the French Consumer Code (Code de la consommation). As the service's target audience consists of professionals (freelancers, self-employed workers) acting in the course of their business, certain protective provisions specific to consumers may not apply (see Article 5).

1.4. Payments are processed by our provider Stripe (Stripe Payments Europe, Ltd., Ireland). ThumbLead does not store any banking data, which is handled entirely by Stripe.

Article 2 — Principle: no refund after activation of the service

2.1. General principle. Subscriptions to ThumbLead correspond to a digital service whose performance begins upon subscription. Consequently, no refund is due once the subscription has been taken out and the service has been activated or used, subject to the exceptions provided for in Article 4 (mandatory statutory rights) and Article 5 (right of withdrawal where it has not been validly waived).

2.2. Waiver of the right of withdrawal. At the time of purchase, the user is invited to request the immediate performance of the service and to expressly waive their right of withdrawal, by means of a separate, non-pre-ticked checkbox, in accordance with articles L221-28 and L221-25 of the French Consumer Code (transposing article 16 of Directive 2011/83/EU). Where this waiver has been validly obtained and the service has begun to be performed, the right of withdrawal is lost and no refund is due on that basis.

2.3. Sum already due. The price of the current subscription period (monthly or annual) is acquired by the Publisher upon payment, the user benefiting in return from full access to the service throughout that period.

Article 3 — Termination and no pro rata refund

3.1. Automatic renewal. Paid subscriptions are taken out for a fixed term (one month or one year, depending on the plan chosen) and renew by tacit renewal for successive periods of the same duration, in accordance with articles L215-1 et seq. of the French Consumer Code (the so-called "Chatel" law) for consumers.

3.2. Termination procedures. The user may terminate the automatic renewal of their subscription at any time, free of charge, via the Stripe customer portal accessible from their account area, or by contacting the Publisher at contact@thumblead.com.

3.3. Effect of termination. Termination results in the cessation of the automatic renewal of the subscription. The user retains access to the service until the end of the period already paid for, without early interruption.

3.4. No pro rata refund. Termination during a period does not give rise to any refund, whether partial or on a pro rata temporis basis, of the period already paid for. No sum corresponding to the unused portion of the current period will be returned.

Article 4 — Exceptions: cases of refund under mandatory statutory rights

4.1. By way of derogation from Articles 2 and 3, and without prejudice to the user's mandatory statutory rights (in particular the statutory guarantee of conformity of digital content and services provided for in articles L224-25-1 et seq. of the French Consumer Code), a refund may be granted in the following cases:

• a) Non-conforming service: where the service provided does not match the contractual description or presents a substantial lack of conformity that could not be remedied within a reasonable time after being reported;
• b) Major and prolonged unavailability: in the event of a prolonged and significant interruption of the service attributable to the Publisher, depriving the user of the essential use of the service;
• c) Billing error: in the event of billing of an incorrect amount, of a plan not subscribed to, or of a price not matching the one displayed at the time of purchase;
• d) Double charge: in the event of a double or multiple charge of the same subscription instalment.

4.2. In the cases referred to in 4.1, the refund will cover the sum unduly collected or, depending on the circumstances, all or part of the period concerned, following review of the request by the Publisher.

4.3. These stipulations shall not deprive the consumer user of the benefit of the statutory guarantees of conformity (art. L224-25-1 et seq. of the French Consumer Code) and against hidden defects, nor of any other public-policy right.

Article 5 — Right of withdrawal (14 days)

5.1. Principle. The consumer has, pursuant to article L221-18 of the French Consumer Code, a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons for their decision.

5.2. Loss of the right in the event of waiver. In accordance with article L221-28, 1° of the French Consumer Code, this right may no longer be exercised where the user has expressly requested the immediate performance of the service and waived their right of withdrawal, once the service has begun to be performed (see Article 2.2). In such a case, no refund is due on the basis of withdrawal.

5.3. The case of professionals. As the vast majority of ThumbLead users act as professionals for the purposes of their business, the right of withdrawal provided for by the French Consumer Code may, moreover, not be applicable to them.

5.4. Exercise of the right where it subsists. Where the right of withdrawal has not been validly excluded (absence of waiver and consumer user), the user may exercise it within the 14-day period by means of any unambiguous statement sent to contact@thumblead.com. The refund of the sums paid will then take place under the conditions of article L221-24 of the French Consumer Code, within a maximum period of fourteen (14) days from receipt of the request, by the same means of payment as that used at the time of purchase.

Article 6 — How to request a refund

6.1. Any refund request under Article 4 (mandatory statutory rights) or Article 5 (withdrawal not excluded) must be sent by email to contact@thumblead.com.

6.2. In order to facilitate the processing of the request, the user is invited to specify:

• their name and the email address associated with their ThumbLead account;
• the plan concerned (Pro or Max) and the billing option (monthly or annual);
• the date and, if possible, the reference of the transaction or invoice;
• the reason for the request (non-conforming service, unavailability, billing error, double charge, withdrawal, etc.), together with any relevant supporting documents.

6.3. The Publisher acknowledges receipt of the request and reviews it as soon as possible. In the event of refusal, the decision will be reasoned.

Article 7 — Refund procedures and processing times

7.1. Where a refund is granted, it is made via our payment provider Stripe, to the means of payment used at the time of the initial purchase, unless otherwise agreed between the parties.

7.2. The refund is initiated by the Publisher upon validation of the request. The actual crediting of the funds to the user's account depends on the processing times specific to Stripe and to the user's banking institution, generally in the order of five (5) to ten (10) business days from the initiation of the refund. These times are indicative and are not within the Publisher's direct control.

7.3. No fees are charged to the user in respect of a refund that is due.

Article 8 — Prices, taxes and currency

8.1. Subscription prices are expressed in euros (€). As a reminder: Pro plan — €24/month or €19/month billed annually (i.e. €228/year); Max plan — €59/month or €49/month billed annually (i.e. €588/year).

8.2. TVA non applicable, article 293 B du CGI (VAT-exempt small-business scheme). Any refund covers the sums actually collected, including any applicable taxes where relevant.

Article 9 — Complaints, mediation and personal data

9.1. Complaints. Any complaint relating to a refund may be sent to contact@thumblead.com.

9.2. Consumer mediation. As the Service is reserved for professionals acting for the purposes of their business, the provisions of articles L611-1 et seq. of the French Consumer Code relating to consumer mediation do not apply.

9.3. Personal data. The processing of data relating to refund requests and operations (billing data, Stripe identifiers, correspondence exchanges) is carried out in accordance with ThumbLead's Privacy Policy, in compliance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (loi Informatique et Libertés). The user has rights of access, rectification, erasure, portability, objection and restriction, as well as the right to lodge a complaint with the CNIL (French data protection authority).

Article 10 — Amendment of the Refund Policy

10.1. The Publisher reserves the right to amend this Policy at any time, in particular to take account of legal, regulatory or service developments. The applicable version is the one in force on the date of subscription or renewal of the subscription.

10.2. The last-updated date appearing at the top of this document enables the user to identify its version.

Article 11 — Applicable law and competent jurisdiction

11.1. This Policy is governed by French law.

11.2. In the event of a dispute, and failing an amicable resolution, the competent courts will be determined in accordance with the ordinary rules of law. For consumers, the mandatory protective provisions of the French Consumer Code and of the Code of Civil Procedure relating to territorial jurisdiction remain applicable.